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WASHINGTON, DC TRANSPORTATION PROVIDERS

Verida understands the challenges of providing transportation services because many of our employees and managers were once transportation providers. As a transportation broker, we know that it requires reliable transportation providers to deliver safe and timely transportation experiences for program members. To foster a culture of excellence, Verida provides leadership, support, and technology to the transportation providers in our network.

Verida contracts with a variety of NEMT providers to deliver a range of transportation services within the programs we serve.  Ambulatory, wheelchair, stretcher, and in some programs Basic Life Support (BLS) and Advanced Life Support (ALS) transport services are often needed to meet a variety of NEMT needs. Qualified transportation providers are invited to contract with Verida in areas where there is a need for transportation resources.

INFO AT A GLANCE

Important information at your fingertips

 

Provider Service Line:

866-991-5433
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Claims Line:

678-510-4590 or 678-510-4600
Press “2” for Claims
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Interested in becoming a
Transportation Provider?

Click here to fill out our Request for
Qualifications and Vehicle List Form.

WASHINGTON SERVICE AREAS

Click here for a map of the current service areas for Washington D.C.

NEED TECH SUPPORT?

Click here to get help you need related to your iPads or using the Provider Portal. Tech support is standing by.

Tanisha Holmes

Washington DC Interim Regional Director

404.617.1122
taholmes@myverida.com

COMPLIANCE CHECKLIST

Looking to join our network as a Transportation Provider? If so, please view the checklist below for items required to become a provider. Then click here to fill out our online Request for Qualifications Form.

  • Current business license
  • Verification of liability insurance coverage
  • Driver credentials
  • Current criminal background checks for all drivers
  • Current drug screens for all owners and drivers
  • Current motor vehicle driving report for all drivers

    FAQS

    What is Non-Emergency Medical Transportation (NEMT)?

    NEMT is a service that is provided to HSCSN members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

    How do I become a provider?
    • All interested transportation providers must complete and submit a Request for Qualifications Form, as well as driver and vehicle lists. 
    • Verida will review applications to determine if there is a need for new transportation providers in the region where the applicant is located.
    • If a need exists within your service area, Verida will contact you for an interview and request that you proceed with Step 2 of the application process.
    What documents do I need to become a provider?

    If a need exists for transportation services in the proposed area, Verida will request additional documentation to determine if your company meets Verida’ NEMT provider contracting requirements. The additional areas of documentation include, but are not limited to:

    •  Current business license
    •  Verification of liability insurance coverage
    •  Driver credentials
    •  Current criminal background checks for all drivers
    •  Current drug screens for all owners and drivers
    • Current motor vehicle driving report for all drivers
      What are the insurance requirements?

      Contact your local provider Relations Manager to get detailed information about insurance requirements in your state. Here is a general overview:

      1) Name and address is correct

      2) Confirmation of A- or Better Insurance Carrier(s)

      3) List of vehicles covered under auto policy

      4) Confirm GL policy number

      a) $1 M SAM Coverage with $2M aggregate

      b) effective date, expiration date, and coverage

      5) Auto liability policy number

      a) Effective date, expiration date, and coverage

      b) “All Owned, Hired, and Non-Owned” coverage

      6) Verida and Health Services for Children with Special Needs are “additional insured” under the Auto and GL policies

      a) Auto and GL are primary and non-contributory

      b) 30 day notice of cancellation/non-renewal

      7) Workers Compensation Insurance

      FAQS

      What is Non Emergency Transportation (NEMT)?

      NET is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

      How do I apply for Non-Emergency Transportation?

      Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.

      How is transportation determined?

      Verida arranges transportation for all Georgia Medicaid Members residing in counties located in the North and Atlanta regions of the State. Call the Verida number that corresponds to your county.

      • Atlanta Region Counties: Fulton, DeKalb, Gwinnett
      • North Region Counties: Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
      Does Verida provide private transportation to appointments?

      Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

      Are there limits to how far I can travel to and from a medical appointment?

      Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.

      Am I allowed to bring shopping bags on the vehicle?

      Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.

      Am I allowed to bring shopping bags on the vehicle?

      Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.

      Am I allowed to bring shopping bags on the vehicle?

      Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.