Vice President of Corporate Call Centers
Steve Ryan is the Vice President of Corporate Call Centers at Verida. His responsibilities include overseeing all call centers nationwide and safeguarding that metric requirements are met while collaborating with the executive team to further expand Verida’ reputation as a leading non-emergency medical transportation broker. He is responsible for standardizing call center practices, workforce management, developing policy, process, protocols, quality, and fortifying a solid foundation for scalability and expansion.
Steve has a successful track record of strategic and operational leadership spanning more than 17 years. He has demonstrated experience with building and motivating cohesive teams, driving strong performance, accountability, efficiency, and implementing process improvements to secure client satisfaction and increase revenue. Steve has a Bachelor of Arts in Media Communications from the School of Visual Arts, New York.