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Louisiana Facilities
About Non-Emergency Medical Transportation
Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
888-913-0364
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Where’s My Ride:
888-913-0364 (#2)
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Hours of Operation/Urgent Care:
7:00 am – 7:00 pm CST, M-F
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Hearing Impaired (TTY):
866-428-7588
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Rider’s Guide:
Click here to download the
NEMT Rider’s Guide.
Making Transportation Arrangements
When scheduling transportation for a member, please have the following information ready for the Customer Service Representative when you call:
- Member’s full name, phone number, address, date of birth and county of residence
- Member’s Medicaid number as it appears on their Medicaid card or member’s name and date of birth
- Specify any special needs (oxygen, escort) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking, wheelchair)
Where’s My Ride?
Call our toll-free Where’s My Ride line at 1-888-913-0364 (#2) if you have waited more than 15 minutes after your scheduled pick-up time.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Louisiana Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes. Facilities can use the Facility Portal to schedule transportation online. Click on the facility portal access button on this page or go to facility.verida.com to enroll.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call: If you are missing any of the information below, you will be asked to call back with the complete information.
– Member’s full name, phone number, address, date of birth, and PARISH of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information below, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Orders through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record on-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Louisiana Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes. Facilities can use the Facility Portal to schedule transportation online. Click on the facility portal access button on this page or go to facility.verida.com to enroll.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call: If you are missing any of the information below, you will be asked to call back with the complete information.
– Member’s full name, phone number, address, date of birth, and PARISH of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information below, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Orders through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record on-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.
