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Indiana Facilities
Indiana Non-Emergency Medical Transportation
Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understand our role as the critical link to covered healthcare services.
ATTENTION NURSING HOMES
Effective July 1, 2023, Indiana Health Coverage Programs (IHCP) is changing the non-emergency medical transportation (NEMT) policy. NEMT services for Fee-for-Service (FFS) Medicaid nursing facility residents will be carved out from the FFS Medicaid NEMT brokerage. Verida will continue to transport members who reside in nursing facilities until 6/30/2023. CLICK HERE FOR DETAILS. (Link is https://www.in.gov/medicaid/providers/files/bulletins/BT202352.pdf)
ATTENTION NURSING HOMES
Effective July 1, 2023, the Indiana Health Coverage Programs (IHCP) is changing the non-emergency medical transportation (NEMT) policy to carve out all NEMT services for ALS and BLS ambulance transportation services from the fee-for-service (FFS) Medicaid NEMT brokerage. Verida will continue to transport members who meet current eligibility requirements until 6/30/2023. Beginning 7/1/2023, ambulance transports may be arranged directly with ambulance providers. CLICK HERE FOR DETAILS. (Link is https://www.in.gov/medicaid/providers/files/bulletins/BT202353.pdf)
INFO AT A GLANCE
Important information at your fingertips
Transportation:
1-855-325-7586 (#1)
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Where’s My Ride:
1-855-325-7586 (#2)
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Spanish:
1-855-325-7586 (#9)
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Hours of Operation:
8:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:
Available 24/7
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Facilities Guide:
Click here to download the
NEMT Facilities Guide.
Download Forms
Standing Order Form
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:
- Medicaid Member’s full name, phone number, address, date of birth and county of residence
- Member’s Medicaid number as it appears on their Medicaid card or Member’s name & date of birth Specify any special needs (oxygen, escort) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking, wheelchair, stretcher)
Where’s My Ride?
Call our toll-free Where’s My Ride line at 1-855-325-7586 (option 2) if you have waited more than 15 minutes after your scheduled pick-up time.
Quality Assurance
If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up with you within 24 hours. Dial 1-888-833-4154.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes. Facilities can use the Facility Portal to schedule transportation online. Click the facility portal button on this page or go to https://facility.verida.com.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call:
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information listed, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Orders through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes., Facilities can use the Facility Portal to schedule transportation online. Click the facility portal button on this page or go to www.southeastrans.com/facilityportal to enroll.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call:
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information listed, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Orders through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.
