Virginia State Director of Operations
Crystal Scott is the State Director of Operations in Virginia. In this role, Crystal partners with managed care organizations and Non-Emergency Transportation providers to ensure members of the Commonwealth receive safe, quality, and timely transportation. Crystal began working for Southeastrans in 2019, as a Quality Assurance Manager where she implemented changes that increase member satisfaction and internal productivity.
Prior to joining Southeastrans, Crystal spent 16 years in Health Care Management as a member of project teams, leading process improvement efforts and implementing Pharmacy Benefits & Behavioral Health Management systems. Crystal holds a Master of Social Work from Virginia Commonwealth University and is a Nationally Certified Pharmacy Technician.