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Washington, DC Facilities
About Non-Emergency Medical Transportation
Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
866-991-5433
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Spanish:
866-991-5433 (#9)
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Hours of Operation:
6:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:
Available 24/7
WASHINGTON SERVICE AREAS
Click here for a map of the current service areas and Provider Relation Managers for Washington D.C.
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:
- Medicaid member’s full name, phone number, address, date of birth and county of residence
- Member’s Medicaid number as it appears on their Medicaid card or member’s name and date of birth
- Specify any special needs (oxygen, escort) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
- Member’s mobility status (walking, wheelchair)
Quality Assurance
If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up with you within 24 hours. Dial 1-866-991-5433.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Washington DC Area Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes. Facilities can use the Facility Portal to schedule transportation online. Click the Facility Portal button on this page or use this link: https://facility.verida.com
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call:
– Medicaid Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the listed information, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Order through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment” for providing other non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to obtain the forms you need.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Washington DC Area Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes. Facilities can use the Facility Portal to schedule transportation online. Click the Facility Portal button on this page or use this link: https://facility.southeastrans.com
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call:
– Medicaid Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the listed information, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Order through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment” for providing other non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to obtain the forms you need.
