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WellCare Mississippi Members

About Non-Emergency Medical Transportation (NEMT)

NEMT services are provided to Mississippi WellCare Members who require transportation assistance to health plan-billable services and have no other means of transportation. Verida arranges transportation for WellCare Members residing in Mississippi. Call Verida to arrange NEMT services to covered medical appointments at least three (3) calendar days in advance of the appointment date. You can schedule up to 30 days in advance. To schedule, change, or cancel transportation use the numbers provided below.

MISSISSIPPI SERVICE AREAS

Click here for a map of the current service areas for Mississippi.

Tammie Sanford

Mississippi State Director

1.404.977.8666
tsanford@myverida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when calling: 

 

  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s ID Number as it appears on their WellCare card, or member’s name and date of birth
  • Specify any special needs (oxygen, escort) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking or wheelchair)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-888-822-6129 (#2) if you have waited more than 15 minutes after your scheduled pick-up time or more than one hour from your ready-to-go-home call.

FAQS

What is Non Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to WellCare Mississippi members who require transportation assistance to Medicare-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

The Mississippi Division of Medicare contracts with various managed care organizations throughout the state. Please contact the Mississippi Division of Medicare to apply for Medicare or to find out more about NEMT.

How is transportation determined?

Verida arranges transportation for all WellCare members residing in Mississippi. Please call the Verida toll-free number at 888-822-6129 to confirm eligibility and to schedule transportation.

 

Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is limited to 75 miles without authorization.

Am I allowed to bring shopping bags on the vehicle?

No, you are not allowed to bring shopping bags on the vehicle. However, if you are being discharged from or admitted to a facility/hospital, you may bring luggage or a duffle bag on the vehicle. 

 

Am I allowed to take a friend or family member to appointments?

You may bring an escort if there is a medical need for one. The escort must be present at the pick-up point and remain with you throughout the trip.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) calendar days in advance of the appointment date. As an added convenience, you may book up to 30 calendar days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

You can only schedule transportation to and from WellCare-approved services.

What type of information is required to schedule transportation to an appointment?

 

  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s ID number as it appears on their WellCare card, or member’s social security number and date of birth
  • Specify any special needs (for example, oxygen, escort, over-sized wheelchair) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information including address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)

FAQS

What is Non Emergency Transportation (NEMT)?

NET is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Transportation.

How is transportation determined?

Verida arranges transportation for all Georgia Medicaid Members residing in counties located in the North and Atlanta regions of the State. Call the Verida number that corresponds to your county.

  • Atlanta Region Counties: Fulton, DeKalb, Gwinnett
  • North Region Counties: Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in the member’s home community. Travel outside a member’s home community is available only when those specialized services are not available within member’s home community.

Am I allowed to bring shopping bags on the vehicle?

Riders are only able to carry one bag onto the vehicle; bag must fit in rider’s lap…no exceptions.

Are members allowed to take a friend or family member to appointments?

One adult escort or attendant may accompany a Member if he or she has the same origin and destination as the rider and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, members should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Are members allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Some of which may be considered covered or non-covered as determined by Medicaid, Peach State, or Medicare Advantage.

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Georgia Medicaid card or Member’s social security number & date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)