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ARKANSAS FACILITIES
Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
Region A: 888-833-4136
Region B: 888-833-4128
Region C: 888-833-4130
Region D: 888-822-6155
Region G: 888-833-4135
Facility Line: 855-223-1227
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Hours of Operation:
8:00 am – 5:00 CST, M-F
(Closed on State Holidays)
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Rider’s Guide:
Click here to download the
NEMT Rider’s Guide.
Making Transportation Arrangements
When scheduling transportation for members, please have the following information ready for the Customer Service Representative when you call:
- Medicaid member’s full name, phone number, address, date of birth and county of residence
- Member’s Medicaid number as it appears on their Medicaid card or member’s name and date of birth
- Specify any special needs (oxygen, escort) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported
- Member’s mobility status (walking, wheelchair)
If you need to schedule recurring trips, our Special Services Representatives are standing by to assist you. Please call: 1-855-223-1227
Where’s My Ride?
Call one of our toll-free Where’s My Ride lines (based on your region) if you have waited more than 15 minutes after your scheduled pick-up time. See all phone lines to left.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for Non-Emergency Medical Transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
- Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes, facilities can use the Facility Portal to schedule transportation online. Go to https://facility.verida.com to enroll.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call.
– Medicaid member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information listed, you will be asked to call back with the complete information.
How do I request a Standing Order?
Requests for standing orders can be made by calling 1-855-223-1227 and speaking to a Special Services Representative.
How do I file a complaint?
To file a complaint regarding NEMT services, click the “File A Complaint” button on this page. There is also a separate button to “Submit A Compliment” to share non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for Non-Emergency Medical Transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
- Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes, facilities can use the Facility Portal to schedule transportation online. Go to www.southeastrans.com/facilityportal to enroll.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call.
– Medicaid member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information listed, you will be asked to call back with the complete information.
How do I request a Standing Order?
Requests for standing orders can be made by calling 1-855-223-1227 and speaking to a Special Services Representative.
How do I file a complaint?
To file a complaint regarding NEMT services, click the “File A Complaint” button on this page. There is also a separate button to “Submit A Compliment” to share non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.
